The first days and weeks after a new system goes live are critical to its successful adoption. Our go-live support service provides expert post-implementation assistance to ensure users can navigate the system confidently and apply their training effectively. By offering remote and on-site support, drop-in clinics, one-to-one sessions, and refresher workshops, we help organisations minimise disruption, reinforce learning, and address real-world challenges as they arise. With our proactive approach, we anticipate and resolve issues quickly, ensuring a seamless transition and maximum system utilisation.
Our services
Change Management
- Change manager
- Communications plan
- Pre-learning videos
- Email campaign
- Bitesize awareness videos
- Intranet updates
- Change Champion meetings
Training Services
- Training project manager
- End user training
- Finance training
- Production of trainer scripts
- UAT training
- Super user training
- Train the trainer
- Bespoke quick reference guides and videos
Go-live Support
- Onsite training support
- Remote training support
- Drop-in clinics
- Mop-up sessions
- One-to-ones
- Workshops
- Refresher training
- Bespoke quick reference guides and videos
Key benefits
Enhanced user confidence
Trainers provide immediate support, reassuring people and reducing anxiety about the new system.
Role specific workshops
Helping people apply their training to daily tasks, covering scenarios not addressed in initial training.
Proactive support
We help identify and resolve training issues before they escalate, ensuring a seamless transition, optimal system utilisation and user adoption.
Continuous updates
We regularly review our training content ensuring it accurately reflects the latest updates.
Customised learning materials
Tailored resources, such as branded overview videos and step-by-step user guides, provide clear, relevant, and accessible support that aligns with your organisation’s specific processes. These materials enhance user engagement, reinforce learning, and serve as valuable ongoing references.
Why choose us?
Proactive Approach
We pride ourself on being proactive in our training and support, anticipating potential challenges and addressing them before they escalate. This ensures a smooth transition and optimal system utilisation.
Comprehensive Support Framework
We offer a variety of post-implementation support options, including on-site support, drop-in clinics, one-to-ones, workshops, and refreshers, ensuring that all users are well-equipped to utilise the new system effectively.
Confidence and Assurance
With our trainers readily available to address real-world scenarios and use cases, users gain confidence and reassurance, reducing anxiety and resistance to change, and enhancing overall system adoption.
It was an absolute pleasure to work with iTrain on this project. They added value and their expertise to the project, which in turn allowed us to deliver training at the highest standard to all our users. It was great to work alongside their very knowledgeable trainers during the rollout.